Booking Amendment and Cancellation Policy

Our amendment and cancellation policies may vary depending on the dates of your reservation. Please refer to our policy below for changing or cancelling your bookings in peak and off-peak times:

  1. Booking Amendment and Cancellation Policy for bookings made directly with our office or online on our website alexbeach.com.au.

Off- Peak reservations:

If you need to change your reservation outside 48 hours of your stay, please contact our office and we will gladly assist you with this. If you are unsure of the dates for your alternative booking, we will hold a credit for you to be used within six (6) months.

If you need to change your reservation within 48 hours of your stay, we will do our best to resell your booked accommodation or site. If we do resell the accommodation or site, we will do our best to resell your booked accommodation or site. If we do resell the accommodation or site for the entire stay, we will happily transfer your booking to a revised date, to be within six (6) months. In the unlikely event we are unable to resell the accommodation or site reserved for you, unfortunately you will forfeit your deposit. Please do not get upset with our Staff when they abide by this policy.

If you need to cancel your reservation outside 28 days of your stay, a $30 administration fee will apply. Our office will refund your deposit (less the $30 administration fee) the day the cancellation is made. However, it may take additional time for your bank to deposit these funds into your bank account.

If you need to cancel your reservation within 28 days of your stay, unfortunately you will forfeit your deposit.

Peak reservations: [24 December 2016 to 06 January 2017 & Easter: 13, 14, 15, 16 April 2017]

If you need to change your reservation outside 28 days of your stay, please contact our office and we will gladly assist you with this. If you are unsure of the dates for your alternative booking, we will hold a credit for you to be used within six (6) months.

If you need to change your reservation within 28 days of your stay, we will do our best to resell your booked accommodation or site. If we do resell the accommodation or site for the entire stay, we will happily transfer your booking to a revised date, to be within six 6 months. In the unlikely event we are unable to resell the accommodation or site reserved for you, unfortunately you will forfeit your deposit. Please do not get upset with our Staff when they abide by this policy.

If you need to cancel your reservation outside 42 days of your stay, a $30 administration fee will apply. Our office will refund your deposit (less the $30 administration fee) the day the cancellation is made. However, it may take additional time for your bank to deposit these funds into your bank account.

If you need to cancel your reservation within 42 days, unfortunately you will forfeit the required deposit.

  1. Reservations booked through The Expedia Group and its subsidiary companies:

Please contact your booking agent on 1800 781 157. Changes can be made to your reservation in accordance with the Alex Beach Cabins and Tourist Park Cancellation policy, however please note we have a no refund policy for online bookings.

  1. Reservations booked through Booking.com:

Please contact your booking agent on (02) 8228 1535. Changes can be made to your reservation in accordance with the Alex Beach Cabins and Tourist Park Cancellation policy, however please note we have a no refund policy for online bookings.

  1. Changes to bookings made after check-in:

Refunds will not be available if you reduce your length of stay or change your mind about staying with us due to bad weather. If you have a family emergency or medical emergency, we will offer a credit for your booking if we are able to resell the accommodation site. Please do not be offended if our staff ask you for proof of this occurrence.

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IF BOOKING ONLINE, PLEASE TELL US IF YOUR CARAVAN - INCLUDING DRAWBAR - IS OVER 6 METRES (21FT) PRIOR TO MAKING YOUR BOOKING.

CANCELLATION POLICY - Read More >

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